Privacy policy and terms

Security & Privacy

This privacy policy applies to the use of https://www.slacktopnurseries.co.uk.

We highly value your privacy and make this policy easily available throughout our site to assist you in understanding the handling of information in the course of using this site.

EU GDPR rules (General Data Protection Rules)

The new EU GDPR rules (General Data Protection Rules) come into effect from 25 May 2018. Secure websites can now be identified by the prefix https:// (the ‘s’ stands for ‘secure’). We have updated our Privacy Statement (below) to reflect these new regulations.

 

We take your data privacy as seriously as we do our own.

This site uses cookies to make the site easier to use. Cookies are no used to gather or store data about you or your shopping habits.

We collect your personal data (address and contact numbers) solely to process your order.

We keep those details in our records/accounts for 12 months to comply with HMRC and other regulatory requirements.

We only pass on your email address, postal address and contact telephone number to our carrier who use this information to facilitate your parcel delivery.

All our card payments are processed through Paypal’s secure payments system.

Our order form (where you enter your order and contact details) are fully encrypted and SSL enabled – look for the secure padlock symbol or https:// at the start of the website address in your browser.

You have the right to request what data we hold on you and ask for it to be deleted.

 

Log Files and Cookies

This website utilizes industry standard analytics packages which gather limited information on visitors to our website automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, basic IP information, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of website usage and trends. Additionally, cookies may be used to provide easier and faster access to website features such as logins and/or repeat visits. Cookies are very small text files that are stored on personal computers for reference purposes. We do not link the information we store in cookies to any personally indentifiable information you have submitted while on our site.

 

Links to Other Websites

This website may contain links to other sites that are not controlled in any way by us. Please be aware of this when you click on any such links; we are not responsible for the privacy practices and/or policies of any website other than our own. Consequently, we strongly suggest that you review the privacy policy of every website you visit, whether or not they are linked to by our own site.

 

Registration and Use of Personal Information

We provide visitors to our website the opportunity to opt-in to receive communications from us.These communications are in the form of an e-newsletter that is produced usualy 3-4 times a year only. In this case, we ask the visitor for his/her email address and name. These communications will include product promotions and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, or all, of these communications by emailing us at .(JavaScript must be enabled to view this email address), by clicking on the unsubscribe link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line. Again, if you provide us with your email address and/or name for the purposes of receiving communications from us, this information will not be shared with any third-party organization except with your express consent.

 

Access to Personally Identifiable Information

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by emailing us at .(JavaScript must be enabled to view this email address). You also may make your request by phone or postal mail at the address/phone number indicated at the end of this privacy policy.

 

Security

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic storage can ever be 100% secure. Therefore as is the case with any organization - we are not in a position to guarantee the absolute security of your information. You may submit any questions you may have about our security procedures by emailing us at .(JavaScript must be enabled to view this email address).

 

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order or legal process served on our website.

 

Returns

We take every possible care in packing our plants so they arrive in good condition with you. After all we have invested a lot of time (sometimes years!) growing each one from seed or cutting. However it is sometimes impossible to avoid a little squashing or crumpling of foliage when parcelling up plants for postage. Most plants (if not all) will recover completely from this, given a little time outside.

In the unlikely event that you are unhappy with your plants, please contact us immediately using email (within 7 days of receipt of order) and we will do our very best to resolve the situation. We aim to grow our plants to an extremely high standard, and no responsibility can be accepted for failure after planting as drought, overwatering, pests and diseases can all take their toll. You have statutory protection under the Consumer Contract Regulations, but plants, being perishable, are excluded from parts of this legislation.  We may possibly accept returns and issue a refund, at our discretion, subject to the plants being returned in good condition. Return postage is the responsibility of the customer, and we recommend that you use a recorded service.

 

Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by phone or postal mail, our contact information is as follows: .(JavaScript must be enabled to view this email address) Postal address: Slack Top Nurseries, Alpine House, 22A Slack Top, Hebden Bridge, HX7 7HA. Telephone: 01422 845348 or 07392 856395

This privacy policy was last updated on 17 May 2018.